Integrating business phone systems

The Great Unified Communications Debate: Microsoft Teams or Zoom

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Integrating business phone systems was just one of the many headaches businesses faced when COVID swept the globe in March 2020 and moved nearly 60% of the American workforce to remote work. While workers were quick to roll with some of the…
Crystal-ball-predictions for unified communications and cloud services

What Our Crystal Ball is Predicting for Unified Communications

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In these times of rapid automation and increased cybersecurity threats, organizations have relied on IT solutions more than ever. The world took a collective blink, and suddenly 2022 is around the corner. As the year end rolls around, organizations…
Unified communications keeps employees connected producing

Unified Communications to the Rescue This Holiday Season

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IT issues and IT solutions don’t take holidays. Despite this, the holiday season is right around the corner. On the one hand, yay! We’ve all had a rough couple of years and could use some downtime celebrating the season with family and friends.…
Contact Center Automation Tools

The Top 3 Contact Center Automation Tools

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On site contact center v. cloud contact center

Contact Centers: On-site vs. Cloud

When it comes to contact centers, you have two choices: onsite or cloud-based. Cloud contact centers (CCaaS) offer the benefits of an onsite and more.
contact center customer service help desk

Using Our Contact Center for Gamification

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If your contact center workforce is disengaged from your business and their jobs, you can use gamification to improve their performance and engagement.
close up employee man hand press number on telephone for contact with virtual one stop bus

Benefits of Voice Collaboration for New Businesses

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Make sure your new business is getting the most out of its technology. Check out the benefits of voice collaboration.