Telecom Maintenance
Customized Telecom Maintenance Services
Would you go without insurance for your business? Think of our telecom maintenance contracts as insurance for your systems. With professional manufactured-certified technical staff, rapid-response customer service, local inventories, efficient turnaround times, and automated monitoring, you’ll never need to worry about downtime again with Affiliated Communications.
Telecom Maintenance Contracts With Affiliated Communications
Affiliated Communications offers more than business phone systems. We provide telecom maintenance agreements, or service level agreements (SLAs), for every service we offer. We customize each maintenance plan to each business or industry—whether you need a switch-only environment or an on-site technician at your facility 40 hours a week. Our preventive maintenance services will ensure problems are stopped before they start and all your systems and services are fully up to date.
Our telecom maintenance contracts can include only telephone services, or we can add to the contract depending on what other services you need. These additional services can be anything from SD-WAN/Carrier to data products. Customize your package to the needs of your business, whether that means telecommunications equipment, services, or something else.
Services Customized for Each Business
No matter your industry or size, we provide customized contracts for your wants and needs with all of our agreements, including:
- Guaranteed response times for service calls: 2 hour emergency response, 8 business hour standard
- Excellent customer service from local dispatchers manufacturer-certified technicians
- On-site routine maintenance programs to inspect, replace, and provide repair services for your hardware
- Manufacturer software assurance programs on an as-needed basis
- One number to call for all your business-critical communications systems
Buying a service is only the first step; ongoing maintenance is what keeps your business and your systems running smoothly.
Guaranteed Response Times
Our service-level-agreements guarantee that a normal service ticket will be processed within eight business hours and emergency services within two.
Telecom Equipment Maintenance
Most service agreements only cover the bare necessities or piecemeal parts of their service offerings. The most important component of your business, second to the people, is your equipment. You can’t make calls and communicate without the right network equipment and communication hardware. This means you need tests and repairs beyond implementing new equipment and services.
This is where Affiliated comes into play. Our telecom repair services keep your managed services up and running smoothly, with professional engineers and technicians on standby to help anytime you need it. Our telecom technicians are trained to handle any situation that could arise as soon as possible, so you don’t experience undo downtime. With our contracts, you can have peace of mind knowing you always have one number to call for any issue. We can repair and replace parts, minimizing downtime and maximizing communication.
We Understand the Importance of Telecom Maintenance
Many service providers will sell you a service and then cut you loose. Not Affiliated. We take the time to understand your unique business and develop a customized maintenance agreement to fit your budget and needs.
We don’t just want your business to receive a quality product; we want you to experience continued success by using that product or service. That’s what we’re here for—to make sure you’re always getting the most from our services so your business can reach its full potential.
Interested in learning more about our products and services and how our maintenance contracts tie in to them? Contact Affiliated Communications today to get started.