Mitel Communication Tools: Industry-Leading Services for Your Business
Mitel offers a wide range of business phone systems and services, including business VoIP, along with online collaboration tools, contact center software, and integrations. We work with them because they believe in evolving to meet their customers’ needs. They are recognized as an industry leader in cloud and unified communications (UC) that use their solutions in their own offices and workspaces, both physical and virtual. Partnering with Mitel allows us to offer business phone services that will help our customers communicate quickly and easily with their team members so they can assign tasks and collaborate on projects.
The services that Mitel offers include:
Mitel Phone Systems
Mitel provides customers with a variety of business phone systems, such as:
- MiVoice Connect: This is a onsite phone system that delivers voice, and collaboration solutions through a single provider. Mivoice Connect’s structure and services are designed to increase productivity, improve business software intelligence, enhance customer experiences, and increase a business’s global presence. With benefits like low cost of ownership, exceptional user experience, and easy administrative tools this could be a great fit for any company
- MiVoice Business: Is Mitels enterprise business solution. This Mitel phone system is designed to provide complete communication, collaboration, and customer experience for every user. With chat and video features this allows coworker to feel connected from anywhere.
Mitel Revolution Mass Notification System
Mitel Revolution is a comprehensive communication platform designed specifically for the unique needs of schools and government organizations, combining everyday communication efficiencies with critical emergency response capabilities. In emergency situations where every second counts, Mitel Revolution excels by enabling rapid, clear, and coordinated communication. It allows for instant alerts across various channels—calls to classroom phones, texts to staff mobiles, emails to contacts, and announcements over intercoms, ensuring that everyone on campus is informed and prepared without delay. It also supports one-touch emergency calls that connect directly to police, fire, or medical services, eliminating the usual stress and delay of emergency dialing.
Beyond immediate crisis management, Mitel Revolution also helps schools meet stringent upcoming compliance standards required by laws such as Kari’s Law, Ray Baum’s Act, and Alyssa’s Law. By the summer of 2025, Texas schools must be able to provide precise location details during 911 calls—not just the street address but also specifics like classroom numbers and specific campus areas. Mitel Revolution integrates with safety mechanisms such as door and glass break sensors and systems for detecting gunfire or initiating lockdowns. This integration extends to mass notifications through various channels, ensuring a seamless and effective response to any situation. The system not only ensures compliance with new safety regulations, but also enhances the everyday operational efficiency of schools, facilitating clear and reliable communications for announcements, collaborations, and parent engagement. With Mitel Revolution, schools can significantly enhance their safety protocols while also improving the overall communication infrastructure, making it an indispensable tool for educational institutions prioritizing safety and efficiency.
Contact Center Solutions
Mitel offers contact center solutions that help your business connect with your customers so that you can solve their problems. Their portfolio of contact center services includes a large variety of capabilities, including intuitive design, application integration, and environments that can be scaled up or down according to your business’s needs. These services and solutions help your employees take phone calls and resolve customers’ problems during their first contact through a variety of voice and virtual communication options.
Collaboration Software
Mitel provides software that can improve your employees’ abilities to communicate remotely and across different devices. With this software, your team members can use project management tools, instant messaging options, and voice and video conferencing solutions that allow employees to connect with each other and share files in real time.
A Proud Platinum Mitel Partner
Affiliated Communications partners with Mitel to give our customers access to these services that can help them communicate with their employees and their customers. Whether you communicate through a virtual phone system or a phone app, we want you to be able to reach your team members and your customers no matter what. When you come on board with us, we can help you find the best Mitel products and services for your business.