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Contact Centers: On-site vs. Cloud

A contact center is designed to handle inbound and outbound calls as well as digital services such as email, chat, and more. Given that contact centers offer additional channels of communication beyond calls, they have quickly made call centers…
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Using Our Contact Center for Gamification

At Affiliated Communications, we offer Contact Center as a Service (CCaaS) to our customers. This service has the same capabilities as an onsite contact center, but instead of being in a physical location, its services are delivered through…
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How to Craft an Effective Disaster Recovery Plan

Network downtime is a serious issue because disruption can result in significant financial consequences. Since this is the case, it’s imperative to get your network back up and running as soon as possible. An effective disaster recovery plan…
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5 Reasons Your Business Needs SD-WAN

SD-WAN is a software-defined approach to managing the wide-area network, or WAN. Traditionally, the WAN function was meant to connect all users, wherever they were, to applications hosted on servers in a data center. They helped ensure security…
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Benefits of Voice Collaboration for New Businesses

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As the owner of a new business, you have a lot on your plate. Between defining your products, processes, workplace culture, and infrastructure, every minute of every day is crucial to accomplishing your goals. Is your technology helping you…
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The Ideal Customer Workflow

Despite advancements in customer service including social media service accounts, email, and instant messaging, the vast majority of customer service is still handled over the phone. Whether customers are contacting you to make a purchase…

How Long Can Someone Be On Hold Before It Impacts Customer Service?

You’re dedicated to improving your customer experience. You want anyone that spends a dime with your company to feel like they made the right choice, to tell their friends about you, and to keep coming back. But what happens when a problem…
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Picking A Cloud Partner

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Have you considered moving your business communication systems to the cloud? If you are a growing organization looking to simplify your business communication systems, moving to the cloud is a great decision. Migrating your business-critical…