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4 Reasons You Need Commercial Phone System Maintenance

Your phone system is the backbone of your business. It plays a critical role in how your company is able to communicate. However, many organizations don’t take care of their phone systems. As a result, expensive repairs and upgrades are needed…
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How to Craft an Effective Disaster Recovery Plan

Network downtime is a serious issue because disruption can result in significant financial consequences. Since this is the case, it’s imperative to get your network back up and running as soon as possible. An effective disaster recovery plan…
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The Ideal Customer Workflow

Despite advancements in customer service including social media service accounts, email, and instant messaging, the vast majority of customer service is still handled over the phone. Whether customers are contacting you to make a purchase…
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How Long Can Someone Be On Hold Before It Impacts Customer Service?

You’re dedicated to improving your customer experience. You want anyone that spends a dime with your company to feel like they made the right choice, to tell their friends about you, and to keep coming back. But what happens when a problem…