Improving Phone Sales Through CRM | Affiliated Communications
IT Outsourcing Solutions | Affiliated Communications

4 Signs You Should Outsource Your IT

As your business grows, so does your IT. At some point, you may need to consider utilizing outsourcing your IT—here are a few reasons why.
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Using Our Contact Center for Gamification

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If your contact center workforce is disengaged from your business and their jobs, you can use gamification to improve their performance and engagement.
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4 Reasons You Need Commercial Phone System Maintenance

A commonly overlooked aspect of office maintenance is the phone system. Using maintenance services can ensure it functions properly at all times.
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The Ideal Customer Workflow

The ideal customer service call workflow will not look the same for every business. Limited resources may necessitate longer hold times or highly specialized services may mean that customers need to transfer between agents.
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How Long Can Someone Be On Hold Before It Impacts Customer Service?

How long will someone stay on hold before they get angry? It's the age old question of customer service and we'll help you debunk the myths.