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Does Your Phone’s AI Gender Matter?
Jun19

Does Your Phone’s AI Gender Matter?

In an ideal world, every customer that calls your company would be greeted immediately by a polite, professional, and knowledgeable customer service rep who could easily address whatever problem that customer was having. But this is the real world. I...

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Why You Need to Trust Your VoIP Provider
Jun12

Why You Need to Trust Your VoIP Provider

The phone that sits on your desk as well as the ones in the cubicles around you, at the reception desk, and in your branch offices, are critical business tools. Your phone system connects you to your employees, your customers, and your vendors. But t...

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What Customers Should Hear When They Call You
Jun07

What Customers Should Hear When They Call You

Think back to the last time you called the customer service number for a major brand. Most likely, the first thing you heard wasn’t a human being with a chipper voice asking how he could help you. Most likely, you were greeted by a pre-recorded voi...

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How Many Questions Should You Ask on a Customer Survey?
Jun01

How Many Questions Should You Ask on a Customer Survey?

You already know that customer surveys are essential to customer experience, but there are so many variables that can determine whether the results of your surveys yield valuable data. One of the variables that is easy to control and can have a big i...

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How Long Can Someone be on Hold Before it Impacts Customer Experience?
May16

How Long Can Someone be on Hold Before it Impacts Customer Experience?

You’re dedicated to improving your customer experience. You want anyone that spends a dime with your company to feel like they made the right choice, to tell their friends about you, and to keep coming back. But what happens when a problem arises? ...

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