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Affiliated Blog On site contact center v. cloud contact center Programming land. Doubtful energetic two colleagues worki

Contact Centers: On-site vs. Cloud

A contact center is designed to handle inbound and outbound calls as well as digital services such as email, chat, and more. Given that contact centers offer additional channels of communication beyond calls, they have quickly made call centers…
Affiliated Blog Network Security Business and technology

Network Security Tips for Your Cloud-Based Phone System

Voice over Internet Protocol (VoIP) systems is cost-effective virtual phone systems that offer advanced features and remote access. However, all these innovations come with security risks. In fact, people are now realizing that VoIP services…
Affiliated Blog maintenance services technician repairing laptop computer closeup

4 Reasons You Need Commercial Phone System Maintenance

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Your phone system is the backbone of your business. It plays a critical role in how your company is able to communicate. However, many organizations don’t take care of their phone systems. As a result, expensive repairs and upgrades are needed…
Affiliated Blog Disaster Recovery Notepad with disaster plan on a wooden table

How to Craft an Effective Disaster Recovery Plan

Network downtime is a serious issue because disruption can result in significant financial consequences. Since this is the case, it’s imperative to get your network back up and running as soon as possible. An effective disaster recovery plan…