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Affiliated Blog On site contact center v. cloud contact center Programming land. Doubtful energetic two colleagues worki

Contact Centers: On-site vs. Cloud

A contact center is designed to handle inbound and outbound calls as well as digital services such as email, chat, and more. Given that contact centers offer additional channels of communication beyond calls, they have quickly made call centers…
Affiliated Blog contact center blog about gamification Communication support call center and customer service help desk

Using Our Contact Center for Gamification

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At Affiliated Communications, we offer Contact Center as a Service (CCaaS) to our customers. This service has the same capabilities as an onsite contact center, but instead of being in a physical location, its services are delivered through…