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Affiliated Blog On site contact center v. cloud contact center Programming land. Doubtful energetic two colleagues worki

Contact Centers: On-site vs. Cloud

When it comes to contact centers, you have two choices: onsite or cloud-based. Cloud contact centers (CCaaS) offer the benefits of an onsite and more.
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Using Our Contact Center for Gamification

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If your contact center workforce is disengaged from your business and their jobs, you can use gamification to improve their performance and engagement.