Posts
Contact Centers: On-site vs. Cloud
CCaaSWhen it comes to contact centers, you have two choices: onsite or cloud-based. Cloud contact centers (CCaaS) offer the benefits of an onsite and more.
Using Our Contact Center for Gamification
CCaaS, Support/AdviceIf your contact center workforce is disengaged from your business and their jobs, you can use gamification to improve their performance and engagement.