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The Ideal Customer Workflow

The ideal customer service call workflow will not look the same for every business. Limited resources may necessitate longer hold times or highly specialized services may mean that customers need to transfer between agents.

Mitigate long hold time - Contact Center

How Long Can Someone Be On Hold Before It Impacts Customer Service?

Support/Advice

How long will someone stay on hold before they get angry? It's the age old question of customer service and we'll help you debunk the myths.

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Have you considered moving your business communication systems to the cloud?

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