If you’ve ever wondered about the difference between a cloud-based and an on-premise phone system and how each benefits your healthcare business, Affiliated Communications has all the information you need to stay informed. Find out the difference between the two and which serves your healthcare business better in the long run.
Hosted Vs. On-Premise Phone Systems
Cloud-based phone systems, otherwise known as hosted systems, are a service hosted by a provider through an off-site data center. This system negates the physical hardware needed on-site to run the network, giving you a greater degree of freedom to customize your needs. It’s also all online, meaning you don’t have to worry about intrusive hardware issues or ongoing maintenance to get in the way of your communication.
On-premise phone systems physically deploy at your building. These systems are made up of physical hardware and have more advanced calling features than their hosted counterpart. Since all the hardware is on-site, you have full control over when updates go live, the amount of features you’ll use, and more.
Cloud-based phone systems, otherwise known as hosted systems, are a service hosted by a provider through an off-site data center. This system negates the physical hardware needed on-site to run the network, giving you a greater degree of freedom to customize your needs.
Healthcare Phone Services
The healthcare industry requires constant business communication between internal employees in a building, additional branch offices, additional hospitals and healthcare offices, pharmacies, insurance companies, and for patients to communicate with their friends and family. Each of these types of communication has its own requirements. For instance, if there is an emergency and a staff member needs to quickly connect with another staff member for help, they cannot wait and rely on basic phone communications. Another example would be if a family member is trying to gain information about a patient or access their in-room phone, a basic phone call would suffice, yet they would still need simple options to navigate through to get the right person on the phone.
A cloud-based solution that encompasses physical calls, paging capabilities, or quick connection options and directory assistance is crucial for the healthcare industry. Doctors, patients, and guests wouldn’t be tied to a specific physical phone system if they had a cloud system in place. Clinics and offices benefit from these services too, with billing, appointment setting, notes, and more being streamlined and simplified for doctors, nurses, and staff.
Cloud telephone systems are the ideal solution that combine business phone systems with more accessible communication features like video conferencing, instant messaging, and SIP trunking. If an emergency occurs, you have the tools on hand to deal with a crisis, be that mobile messaging, disaster recovery, or otherwise. You would also have the tools to communicate with other hospitals in the area to determine patient information, best practices, or more. Having an instantaneous cloud phone system simplifies every aspect of healthcare.
With most cloud phone systems, you are given an expert partner to handle the customer service, maintenance, and hardware while you receive all the advanced features upfront. You can receive calls from anywhere in the world without additional distance charges, take call recordings for future use, and more. Business VoIP systems in healthcare should be instantaneous and inclusive of many different communication methods for the sake of time and convenience. You’ll not only save money, but also more significant projects will become easier to manage. You’ll meet with members of your organization across the country for no extra cost and have the information you need right away.
Cloud-Hosted Phone Systems
Affiliated Communications specializes in healthcare communications assistance. As a professional communications service provider in the healthcare industry, we understand the needs of your business and help you achieve optimal internal communications to give you the peace of mind you deserve. These are trying times, so having a system to rely on helps simplify your job and save you money. If you need network security, cloud phone systems, telecom maintenance, or more, contact Affiliated Communications today.