


What Is CCaaS and When Does a Business Actually Need a Contact Center Instead of a Phone System?
CCaaS, Cloud Services, Unified CommunicationsA Practical Guide From Affiliated Communications on When to Upgrade Beyond Basic Voice
Quick Answer
CCaaS, or Contact Center as a Service, is a cloud-based platform built specifically for businesses that handle high volumes of customer…
SIP Trunking vs. PRI Lines: What’s the Real Cost Difference for a Mid-Sized Business?
Business Phone Systems, Hybrid Communication System, Telecom Maintenance, UCaaSA Cost-Focused Breakdown From the Telecom Specialists at Affiliated Communications
Quick Answer
For most mid-sized businesses, SIP trunking costs 30 to 60 percent less than equivalent PRI service. The savings come from lower per-channel…
What Is UCaaS and How Is It Different From a Regular Business Phone System?
Business Phone Systems, One Bill, UCaaSA Plain-English Guide From Affiliated Communications
Quick Answer
UCaaS—Unified Communications as a Service—is a cloud-based platform that combines voice calling, video meetings, team messaging, file sharing, and presence indicators…
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