The Ideal Customer Workflow

Despite advancements in customer service including social media service accounts, email, and instant messaging, the vast majority of customer service is still handled over the phone. Whether customers are contacting you to make a purchase…

How Long Can Someone Be On Hold Before It Impacts Customer Service?

You’re dedicated to improving your customer experience. You want anyone that spends a dime with your company to feel like they made the right choice, to tell their friends about you, and to keep coming back. But what happens when a problem…

Picking A Cloud Partner

Have you considered moving your business communication systems to the cloud? If you are a growing organization looking to simplify your business communication systems, moving to the cloud is a great decision. Migrating your business-critical…