Standard Terms and Conditions For Services Contracts

  • Tele – Managed Services

Pricing is set at the agreed upon price between Affiliated and the customer.


Designated Order Fulfiller

Jim Carter


Contact Affiliated Communications

Jim Carter


Phone 972-852-4010

Fax (972) 422-9867


Contact DIR

Sharon Blue


Phone (512) 475-4525

Fax (512) 475-4759


How To Order

For product and pricing information, contact Jim Carter at (972) 852-4010 or

1.Using Appendix C DIR Sample SOW, Customer drafts scope and requirements based on end-user needs

2.Submit to one or more Managed Services Telecom Vendors (these contracts are not subject to SB20 Rules)

3.Negotiate with vendor to finalize SOW

4.Vendor submits to DIR final SOW prior to signing

5.DIR approves, and work begins


Services Allowed and Excluded from Contract

Under the terms of this contract, Managed Services is the management of customer-owned equipment or vendor-provided equipment.

Management of the following technologies can be supported either in a hosted or non-hosted environment:

Management of call-processing architecture

Call Center or Contact Center Services


Phone Systems Management (PBX, key system, etc.) or Integration

Network Optimization

Management of Voice and/or Data Networks


Excluded Telecommunications Service Offerings

Any service awarded under the TEX-AN Next Generation Procurement, RFO number DIR-TEX-AN-NG-001. The following services were awarded under the TEX-AN Next Generation Procurement:

Long Distance Services

Internet Services (including SOHO)

Voice over Internet Protocol (VoIP)

Local Voice Service

Fixed Satellite

Access and Transport

Contracts may be used by state and local government, public education, other public entities in Texas. Resellers are not available for purchase under this contract.

Warranty and Return Policies

The warranty and return policies for the products Affiliated offers are based off the manufacturer warranty and return policies, and the policies vary based on each product.

To learn more about Telecom contracts, please visit the DIR Telecom Contracts page

Sample SOW form


Cooperative Contracts

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