Entries by Tanner King

Contact Centers: On-site vs. Cloud

A contact center is designed to handle inbound and outbound calls as well as digital services such as email, chat, and more. Given that contact centers offer additional channels of communication beyond calls, they have quickly made call centers obsolete. There are two types of contact centers: onsite and cloud-based. This article will highlight the […]

Network Security Tips for Your Cloud-Based Phone System

Voice over Internet Protocol (VoIP) systems is cost-effective virtual phone systems that offer advanced features and remote access. However, all these innovations come with security risks. In fact, people are now realizing that VoIP services have many of the same security risks that more traditional network services do.    Here are some common VoIP network […]

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Using Our Contact Center for Gamification

At Affiliated Communications, we offer Contact Center as a Service (CCaaS) to our customers. This service has the same capabilities as an onsite contact center, but instead of being in a physical location, its services are delivered through the cloud. Your employees will be operating through cloud-based applications, so they can resolve customer complaints quickly […]

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4 Reasons You Need Commercial Phone System Maintenance

Your phone system is the backbone of your business. It plays a critical role in how your company is able to communicate. However, many organizations don’t take care of their phone systems. As a result, expensive repairs and upgrades are needed just to keep the systems up and running. Maintenance services can prevent your commercial […]

How to Craft an Effective Disaster Recovery Plan

Network downtime is a serious issue because disruption can result in significant financial consequences. Since this is the case, it’s imperative to get your network back up and running as soon as possible. An effective disaster recovery plan (DRP) can help your company bounce back with minimal downtime.   4 Disaster Recovery Goals Before developing a […]