|Clear Cloud Success Story: Warp9 Computers|
6/29/2012: Warp9 Computers was established in August of 1998 because of a need of helping people in their home or office with computer needs.
The concept of going to someone's place of need, whether being in the home or office, is the most important factor of our customer care.
Warp9 Computers is enjoying successful growth with offices opening across the country, and given their keen knowledge of IT solutions, technologies, and the associated benefits, Warp9 Computers was looking for a cost-effective means of networking its voice infrastructure in this widely distributed manner. Cost savings is important to Warp9, however, presence, call coverage, mobility solutions, and quality customer service across a single national voice network places Warp9 Computers in a position to differentiate themselves from their competition.
The Affiliated ComNet team designed a Clear Cloud UNISON network for Warp9 Computers in a manner where a single telephone number may ring in multiple cities and states. When a sales call is unable to be answered in Allen, TX, Canon City, CO can answer the call – and have the call answered by sales-centric personnel immediately available to assist the caller. Likewise, when the caller has been assisted and needs to speak with someone local to the Allen, TX office, the call may be transferred back to Allen, TX, without the requirement of the caller placing a new call to the Allen, TX store.
Further, as the Warp9 technical team is away from the store assisting customers, they too may be included to receive inbound Help Desk calls. These Help Desk calls may ring into the Allen, TX store, the Canon City, CO store, and any number of technical team members’ mobile devices when they are currently away from the office.
While waiting to take occupancy of a new store in another city, the Affiliated ComNet team is able to immediately procure telephone numbers, enabling Warp9 Computers to immediately start business in a new market. This advantage provided by Affiliated ComNet enables Warp9 Computers in another city to immediately begin accepting calls and dispatching field personnel while maintaining local office presence in the new market.
Jump starting revenues and enabling the highest quality customer service, enables Warp9 Computers to continue their rapid growth while recognizing increased revenues and profits. Both Affiliated ComNet and Warp9 Computers continue to stand out from their competition.